Shipping policy

NOTE
All shipped parcels will have tracking numbers. You should receive these by email when we ship. Please make sure to check your spam and promotions folders as these sometimes end up in there. You can also check the tracking number on your actual order by logging into the website. 

DELIVERY

D20 Battleground offers a variety of delivery options with varied pricing, and delivery will be made to the address provided on your account detail when order is created. All items purchased from D20 Battleground are made pursuant to agreements with shipping and delivery agents and risk of loss pass from D20 Battleground to such agents upon delivery of any item to such carrier. Currently D20 Battleground only delivers to areas within South Africa. Once Payment has been confirmed, deliveries are usually dispatched on weekdays within a maximum of 72 hours. We do strive to get orders out as soon as possible. 

 

INSURANCE

 

We do have an option for you to take out insruance on your package. Please opt to use this as there is no insurance cover for packages with our couriers. 

 

PUDO The Courier Guy

Pudo does also do locker to locker which is very convenient to drop off anytime, and you can collect at almost anytime from a Pudo locker near you. There are many of these around now so check the site and see if you have one near you.  https://www.pudo.co.za/where-to-find-us.php . We find the locker to locker option is cheap and ideal for boardgames as size does not matter. 

 

DSV supplies us with packaging and we can drop off parcels at any time making it convenient for us to package when open in the evenings or weekends and drop off soon thereafter. 

POSTNET to POSTNET

This is one of the options we offer, please note that in order to send orders with Postnet we need to go there during thier operating hours (very inconvenient) and spend a lot of time waiting in ques to hand in the package. Unlike Pudo and DSV where we can drop packages off at almost anytime (very convenient). This means that packages might take longer to send. 

STORE COLLECTION

Suitable option for customers that frequent our stores. Any order you place online can be collected at our physical store, which will be ready for collection and in-store payment. Payment can be made via Credit card or Cash in store.

An Order Reference Number will be forwarded for your use when collecting these items.